Shipping Policy
At Organic Care, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how we process, ship, and deliver your purchases.
1. Order Processing Time
All orders are processed within 1 day after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been packed and shipped, you’ll receive a confirmation message or email with tracking details.
2. Shipping Methods & Delivery Time
We use trusted courier partners to ensure safe and timely delivery of your products.
Estimated delivery times are as follows:
Standard Delivery (after order confirmation): 3–5 Working days
3. Shipping Charges
Shipping costs are calculated at checkout and displayed before you complete your purchase.
We occasionally offer free shipping — these will be clearly mentioned on our website or product pages.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS or WhatsApp.
You can use this number to track your parcel directly on our courier partner’s website or through our “Track Order” page (if available).
5. Shipping Locations
We ship to all cities and regions across Pakistan.
If your area is not serviceable by our delivery partners, our support team will contact you to find an alternative solution.
6. Delivery Issues or Delays
We always try our best to deliver orders on time. However, unexpected delays may occur due to courier issues, weather conditions, or incorrect addresses.
If your order is delayed, please reach out to us — we’ll track it and update you as soon as possible.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate before placing your order.
If a package is returned to us due to an incorrect address or failed delivery attempt, you may be required to pay additional shipping charges for re-delivery.
8. Damaged or Missing Items
We take great care when packing your order, but if your items arrive damaged, missing, or defective, please contact us within 24–48 hours of delivery.
We’ll quickly investigate the issue and arrange for a replacement or refund.
9. Contact & Customer Support
If you have questions only related to shipping or need help with your order, feel free to reach out to our support:
📞 WhatsApp: 03241445841
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM
